Employees are only ever as good as the force that drives them. In a management position, you have the unique ability to get the best out of a group of people striving towards a common goal. This task is multi-faceted and comes with a great weight of importance. You alone have the ability to create the atmosphere of a workplace; to make it a pleasant and productive place to work.
Compiled from responses of nearly 50 chief executives and entrepreneurs, The Telegraph outlines the essential skills to improve your management practices below.
Give a clear sense of direction
Without a clear goal, your employees won’t be able to pool their resources, leading to inefficiency in the workplace. Not only should you offer a firm and clear sense of direction, employees should also feel confident asking you for direction should they require it.
Bring the customer into the boardroom
If a culture of respect and good leadership has been fostered in the office, your client will pick up on this. Involving the client temporarily in your operation will leave them with a feeling of trust. If you don’t feel confident enough to bring them into the office, it could mean you don’t have enough faith in your team or your leadership skills.
Be flexible but not floppy
A certain level of understanding has the ability to improve your rapport with employees and partners. Understanding the issues facing suppliers who’re essential to your workflow is key to building good relationships. Unexpected delays and problems along a multi-stage workflow are inevitable, but how you deal with these issues can dramatically change the outcome. While flexibility in the workplace can be taken advantage of, it’s down to your leadership skills to ensure there is a balance between pragmatism and maintaining a good work ethic; stress that flexibility is a two-way street.
Clarity is key when directing a communal work effort. Any room for interpretation may lead to employees performing their daily tasks with different focuses. Concise communication should proliferate customer or client relations, too, especially when it comes to social media; as Easy Jet chief Carolyn McCall states: ‘If you want to win your customers’ faith, you’ve got to go onto Facebook and Twitter and say, “sorry, we’ve made a mistake’’’. Crafting a culture of clear communication in the office is a leadership trait that will ensure all areas of your business are consistently honest and unambiguous with their communication.
We hope you’ve found the above tips helpful as you set out to conquer new challenges in the workplace. Earning your degree while you work is a great way to master self-management and improve your career prospects. As a Coventry University College Online (CUC Online) student, your growth and success – academically, professionally and personally – are our focus. Study at an accelerated, full-time or part-time basis. 100% of the teaching takes place online. Graduate with the academic knowledge and vocation skills today’s employers want you to know. Below are the programmes we offer online:
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